| LEADER : 00000nam 2200000uu 4500 |
| 008 170804s2011||||th 000 0 eng d |
| 020 ^a9789063692797 |
| 050 4 ^aHF5415.5^b.T65 2011 |
| 099 ^aDBTM |
| 100 1 ^aStickdorn, Marc |
| 245 10 ^aThis is service design thinking :^bbasics, tools, cases /^c[concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews ... [and others] ; contributors, Adam Lawrence ... [and others]] |
| 250 ^aPbk. ed |
| 300 ^a373 pages :^billustrations (some color) ;^c23 cm |
| 504 ^aIncludes bibliographical references (pages 340-365) andindex |
| 650 0 ^aCustomer services |
| 650 0 ^aCreative ability in business |
| 650 0 ^aLateral thinking |
| 650 0 ^aCreative thinking |
| 700 1 ^aSchneider, Jakob |
| 700 1 ^aAndrews, Kate |
| 999 ^aปวีนา ภู่ทอง |
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