LEADER : 00000nam 2200000uu 4500 |
008 141106s2011||||th 000 0 eng d |
020 ^a9789063692797 |
050 4 ^aHF5415.5^b.T65 2011 |
099 ^aDBTM |
100 1 ^aStickdorn, Marc. |
245 10 ^aThis is service design thinking :^bbasics, tools, cases /^c[concept and editing, Marc Stickdorn, Jakob Schneider ; authors, Kate Andrews ... [et al.] ; contributors, Adam Lawrence ... [et al.]] |
250 ^aPbk. ed |
300 ^a373 p. :^bill. (some col.) ;^c23 cm |
504 ^aIncludes bibliographical references (p. 340-365) and index |
505 0 ^aIntroduction --^tWhat is service design? --^tWho are these service designers? --^tHow does service design work? --^tWhat are the tools of service design? --^tApplied service design --^tDeep service design thinking. |
650 0 ^aCustomer services. |
650 0 ^aCreative ability in business. |
650 0 ^aLateral thinking. |
650 0 ^aCreative thinking. |
700 1 ^aSchneider, Jakob. |
700 1 ^aAndrews, Kate. |
999 ^aปวีนา ภู่ทอง |