| LEADER : 00000nam 2200000uu 4500 |
| 008 220804s2016||||th 000 0 eng d |
| 020 ^a9780062872302 |
| 050 00 ^aBF637.N4^bV67 2016 |
| 099 ^aDBTM |
| 100 1 ^aVoss, Christopher |
| 245 10 ^aNever split the difference :^bnegotiating as if your life depended on it /^cChris Voss with Tahl Raz |
| 250 ^aFirst edition |
| 260 1 ^aNew York :^bHarperBusiness, an imprint of HarperCollinsPublishers,^c[2016] |
| 300 ^aviii, 274 pages ;^c24 cm |
| 504 ^aIncludes bibliographical references (pages 259-262) andindex |
| 505 0 ^aThe new rules : how to become the smartest person ... inany room -- Be a mirror : how to quickly establish rapport-- Don^'t feel their pain, label it : how to create trust with tactical empathy -- Beware ^"yes^", master ^"no^" : how to generate momentum and make it safe to reveal the real stakes -- Trigger the two words that immediately transformany negotiation : how to gain permission to persuade -- Bend their reality : how to shape what is fair -- Create the illusion of control : how to calibrate questions to transform conflict into collaboration -- Guarantee execution : how to spot the liars and ensure follow-through from everyone else -- Bargain hard : how to get your price -- Find the black swan : how to create breakthroughs by revealing the unknown unknowns |
| 520 ^aA negotiation guide from a former FBI Hostage Negotiator^"--^cProvided by publisher |
| 520 ^aNever Split The Difference is a riveting, indispensablehandbook of negotiation principles culled and perfected from Chris Voss^'s remarkable career as a hostage negotiator and later as an award-winning teacher in the world^'s most prestigious business schools. From policing the rough streets of Kansas City, Missouri, to becoming the FBI^'s lead international kidnapping negotiator, to teaching negotiation at leading universities, Voss has tested these techniques across the full spectrum of human endeavor and proved their effectiveness. Those who have benefited from these techniques include business clients generating millions in additional profits, MBA students getting better jobs, and even parents dealing with their kids. Never Split The Difference provides a gripping, behind-the-scenes recounting of dramatic scenarios from the gang-infested streets of Haiti to a Brooklyn bank robbery gone horribly wrong, revealing the negotiation strategies that helped Voss and his colleagues succeed where it mattered most: saving lives. As a world-class negotiator, Voss shows you how to use these skills in the workplace and in every other realm of your life. Life is aseries of negotiations: whether buying a car, getting a better raise, buying a home, renegotiating rent, or deliberating with your partner, Never Split The Differencegives you the competitive edge in any discussion.^"--Jacket |
| 650 0 ^aNegotiation. |
| 650 0 ^aNegotiation in business. |
| 655 7 ^aHandbooks and manuals.^2fast^0(OCoLC)fst01423877 |
| 700 1 ^aRaz, Tahl,^eauthor. |
| 999 ^aปวีนา ภู่ทอง |
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