| LEADER : 00000nam 2200000uu 4500 |
| 008 180321s2020||||th 000 0 eng d |
| 020 ^a9789063695439^q(paperback) |
| 050 4 ^aHF5415.335^b.D69 2020 |
| 099 ^aDBTM |
| 100 1 ^aDowne, Lou.^eauthor. |
| 245 10 ^aGood services :^bhow to design services that work /^cLou Downe. |
| 260 1 ^aAmsterdam :^bBIS Publishers,^c[2020] |
| 300 ^a222 pages :^billustrations ;^c20 cm |
| 520 ^aService design is a rapidly growing area of interest in design and business management. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ^'good^' and ^'bad^'service and describing the common elements within all services that mean they either work for users or don^'t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users. |
| 650 0 ^aConsumer satisfaction^xEvaluation. |
| 650 0 ^aCustomer relations. |
| 650 0 ^aTotal quality management. |
| 650 0 C^austomer loyalty. |
| 650 0 ^aService industries workers. |
| 999 ^aปวีนา ภู่ทอง |
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