LEADER : 00000nam 2200000uu 4500 |
008 181002s2010||||th 000 0 eng d |
020 ^a9781933820330 |
050 04 ^aHF5415.5^b.T65 2013 |
099 ^aDBTM |
100 1 ^aPolaine, Andrew |
245 10 ^aService design:^bfrom insight to implementation /^cAndrew Polaine, Lavrans Løvlie, and Ben Reason |
260 ^aBrooklyn, N.Y. :^bRosenfeld Media,^cc2013 |
300 ^a202 p. :^bill |
500 ^"Foreword by John Thackara^"--Cover |
500 ^aIncludes index |
650 0 ^aCustomer services^xManagement |
650 0 ^aCustomer services^xQuality control |
700 1 ^aLøvlie, Lavrans |
700 1 ^aReason, Ben |
700 1 ^aThackara, John |
999 ^aปวีนา ภู่ทอง |