| LEADER : 00000nam 2200000uu 4500 |
| 008 110803s1995||||th 000 0 eng d |
| 020 ^a0471023221 (cloth : acid-free paper) |
| 050 00 ^a HD1394^b.F750 1995 |
| 100 1 ^aFriday, Stormy,^d1947- |
| 245 10 ^aQuality facility management :^ba marketing and customer service approach /^cStormy Friday, David G. Cotts |
| 260 ^aNew York :^bWiley,^cc1995. |
| 300 ^axviii, 222 p. :^bill. ;^c26 cm. |
| 504 ^aIncludes bibliographical references (p. [211]-216) andindex. |
| 650 0 ^aFacility management. |
| 650 0 ^aTotal quality management. |
| 650 0 ^aConsumer satisfaction. |
| 700 10 ^aCotts, David G. |
| 999 ^aใช้งานได้ทุกระบบ |
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