| LEADER : 01174nam 2200277 a 4500 |
| 008 030417s2002 caua sb 001 0 eng |
| 020 ^a0749438983 |
| 050 00 ^a HF5415.5^bG456 2002 |
| 100 1 ^aGentle, Michael. |
| 245 10 ^aThe CRM project management handbook :^bbuilding realistic expectations and managing risk /^cMichael Gentle. |
| 260 ^aLondon ;^aSterling, VA :^bKogan Page,^c2002. |
| 300 ^axii, 227 p. :^bill. ;^c24 cm. |
| 504 ^aIncludes bibliographical references (p. [221]) and index. |
| 650 0 ^aCustomer relations^xManagement. |
| 913 ^aImported by ULIBM Administrator |
| 949 ^aImport form external file by ULIBM system |
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